Refund Policy
Effective Date: 02-05-2026
Welcome to Port Parkings (“Company,” “we,” “our,” or “us”).
This Refund Policy outlines the terms under which refunds may be issued for parking reservations made through
www.port-parkings.com.
By making a booking with us, you agree to this Refund Policy.
1. General Policy
Refund eligibility depends on:
- The specific parking provider
- The type of booking selected
- The timing of your cancellation request
Some bookings may be fully refundable, partially refundable, or non-refundable,
as indicated at the time of booking.
2. Cancellations by Customer
a. Eligible Refunds
You may qualify for a refund if:
- The cancellation is made within the allowed cancellation window shown at booking
- The booking is marked as refundable
b. Non-Refundable Bookings
No refunds will be issued if:
- The booking is labeled “non-refundable”
- Cancellation is requested after the allowed period
- You fail to use the parking service (“no-show”)
3. Partial Refunds
In some cases, partial refunds may be issued, such as:
- Early departure from the parking facility
- Modifications to booking dates or duration
- Provider-specific policies allowing partial reimbursement
4. Cancellations or Changes by Port Parkings or Provider
If a booking is canceled by us or the parking provider due to:
- Unavailability of parking space
- Operational issues
- Safety or security concerns
You will be eligible for:
- A full refund, or
- An alternative parking option (subject to availability)
5. Refund Processing
- Approved refunds will be processed to the original payment method
- Processing times may vary depending on your bank or payment provider
- Typically, refunds are completed within 5–10 business days
6. Service Fees
- Certain service or processing fees may be non-refundable
- Any applicable deductions will be clearly communicated at the time of booking
7. Third-Party Providers
Since Port Parkings may act as an intermediary:
- Refund decisions may be subject to the policies of the individual parking provider
-
We will assist in coordinating refund requests but do not guarantee approval outside stated policies
8. Incorrect Bookings
It is your responsibility to ensure all booking details are correct. Refunds may not be issued for:
- Incorrect dates or times selected
- Wrong location booked
- Incorrect vehicle information
9. Force Majeure
Refunds may not be guaranteed in cases of events beyond our control, including but not limited to:
- Natural disasters
- Government restrictions
- Strikes or unforeseen disruptions
However, we will make reasonable efforts to provide alternatives or credits where possible.
10. Contact for Refund Requests
To request a cancellation or refund, please contact us with your booking details:
Port Parkings
Website: www.port-parkings.com
Email: info@port-parkings.com
Phone: +1-833-573-2200
By booking through our platform, you acknowledge that you have read and agreed to this Refund Policy.